Questions people ask
Cannot find your answer? Write to us.
Is it free for me?
If your employer, university or agent covers you, yes. You'll never be asked for a card. If no one covers you, there's a personal plan.
Will my company or university know what I say?
No. They only see totals. Never your name, your counsellor or anything said.
Can I stay anonymous?
Yes. Use a nickname, keep your camera off, or use voice only.
My internet is bad. Can I still talk?
Yes. Choose voice only, chat, voice notes, or ask the counsellor to ring your normal phone number.
Is there a limit on sessions?
Most plans include a set number of sessions each month. You can see how many you have left on your home page. When they are used, you can pay for extra sessions one at a time.
Can I pay for just one session?
Yes. Pay per session needs no subscription. A session is USD 15.
Can I choose a man or a woman?
Yes, when you sign up and any time after.
My language isn't listed.
Ask for an interpreter. A trained interpreter joins the session with a counsellor.
Is this therapy?
It's counselling and emotional support from qualified counsellors. It is not an emergency or hospital service.
Privacy, in plain words
Your sessions, notes, voice notes and messages are seen only by you, your counsellor and, when needed, their clinical supervisor.
Your employer, university or agent sees totals: how many people signed up, sessions used, average rating, and topics as percentages. Groups smaller than ten are never shown.
Calls are encrypted and never recorded. You can download or delete your data from Settings at any time.
We break confidentiality only if your life or someone else's life is at serious risk, and we'll tell you first whenever we can.