From your code to your first conversation

1. 1

   Your code arrives

   Your employer, university or agent sends a link or a code such as GULFSTAR-24. Students can use their university email instead. No code? You can still sign up and pay for each session.

2. 2

   Sign up with your phone

   Tell us whether you work or study abroad, then enter your phone number. We send a six-digit code by WhatsApp, or by SMS if WhatsApp is blocked. No password to remember.

3. 3

   Your language and your two cities

   Choose the language that feels most like home. The site, your counsellor and your reminders all use it. Speak something else? We arrange an interpreter. Then tell us where you live now and where home is, so every time is shown in both.

4. 4

   Choose what we call you

   Use your real name or a nickname. Your counsellor only sees the name you choose, never your company.

5. 5

   A few quick questions

   What is on your mind, how the past week has been, when you are usually free, and whether you would prefer a man or a woman. If you feel you cannot cope, we show the emergency number for where you are straight away.

6. 6

   Meet three counsellors

   Each speaks your language. You see when they are next free, in your time and theirs. If nobody fits right now, our team matches you by hand and messages you on WhatsApp within a day.

7. 7

   Book and get a reminder

   Choose a time and how to talk: video, voice, chat or a call to your normal phone. Without a code, you pay to confirm the time. A WhatsApp reminder comes an hour before.

8. 8

   Talk, then try one or two things

   Your private room opens 10 minutes before the start, and a session lasts 50 minutes. Afterwards your counsellor sends a short action card in your language with one or two things to try this week. Tick them off as you go.

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