Privacy notice
Talking about how you feel takes trust. This notice explains, in plain words, what Rootarya collects, why, and how we protect it.
Last updated October 2026
What we collect
Your phone number, name or nickname, language, country and time zone; who covers your plan; the sessions you book; and the notes your counsellor keeps. Voice notes and messages are stored so your counsellor can reply.
How we use it
To match you with a counsellor, run your sessions, keep you safe when there is a serious risk, bill whoever pays for your plan, and improve the service using anonymous totals.
Who can see it
Your counsellor and, when needed, their clinical supervisor. Your employer, university or agent never sees what you say or whether you personally used the service.
How we keep it safe
Session notes, voice notes and messages are encrypted. Calls are never recorded. Staff only see what their role needs, and access is logged.
How long we keep it
We keep your records while you use Rootarya and for a limited time afterwards, as counselling rules require, then delete them. Website enquiries are deleted after twelve months.
Your rights
You can download or delete your data from Settings, ask us to correct it, or complain to the data protection authority where you live.
Contact us about privacy
Write to us and say it is about privacy. We will reply within one month.